At EgyptViajes, we understand that travel plans can change. Therefore, we have established a clear and transparent Cancellation and Refund Policy to protect both our clients and the services reserved on their behalf.
1. Reservation Cancellation
The client may request to cancel their reservation at any time. The refundable amount will depend on the period between the cancellation date and the scheduled start date of the trip.
The following conditions apply:
- More than 3 months before the travel date: a 25% cancellation fee of the total reservation amount will apply. The remaining 75% will be refunded to the client.
- Between 2 and 3 months before the travel date: a 50% cancellation fee of the total reservation amount will apply. The remaining 50% will be refunded.
- Between 1 and 2 months before the travel date: a 75% cancellation fee of the total reservation amount will apply. The remaining 25% will be refunded.
- 15 days or less before the travel date: a 100% cancellation fee will apply and no refund will be provided.
2. Cancellations Within 15 Days
Cancellations made within the 15 days prior to the trip start date, as well as cancellations made on the day of arrival or after the services have started, are considered non-refundable.
3. No-Show
If the client does not show up to use a reserved service, excursion, transfer, hotel, cruise, or any other service included in their itinerary, it will be considered a No-Show and no refund will be provided.
4. Unused Services
No refunds will be provided for services, excursions, hotel nights, transfers, meals, flights, cruises, or other services that the client chooses not to use after the trip or service has started.
5. Flights and Third-Party Services
Domestic or international flights, hotels, Nile cruises, entrance tickets, and other services booked through third-party suppliers may be subject to different cancellation conditions.
In such cases, the cancellation and refund conditions established by the relevant supplier will apply. Any non-refundable amount charged by the supplier may be deducted from the amount refunded to the client.
6. Cancellation Request
Cancellation requests must be submitted in writing by email or WhatsApp and must include the name of the reservation holder and the relevant booking details.
The date and time on which EgyptViajes officially receives the cancellation request will be used to determine the applicable cancellation fee.
7. Refund Process
Once the cancellation has been approved, EgyptViajes will process the applicable refund after deducting the relevant cancellation fees and any non-refundable amounts charged by third-party suppliers.
The time required for the refunded amount to appear in the client’s account will depend on the payment method and the bank or payment provider used.
8. Reservation Changes
Requests to change travel dates, hotels, excursions, cruises, or any other service may be subject to additional charges and supplier availability.
Changes requested at short notice may be treated as a cancellation and a new reservation, depending on the cancellation conditions applicable to the relevant service.
9. Exceptional Circumstances
In extraordinary circumstances, such as significant flight changes, official closures, severe natural events, or other circumstances beyond the control of EgyptViajes, each case will be reviewed individually.
EgyptViajes will work with the relevant service providers to find the most appropriate solution. Any refund in such circumstances will be subject to the amounts that EgyptViajes is able to recover from the respective service providers.
10. Acceptance of the Policy
By making a reservation with EgyptViajes, the client confirms that they have read, understood, and accepted this Cancellation and Refund Policy, as well as the applicable terms and conditions for the services reserved.
EgyptViajes reserves the right to update this policy when necessary. Any changes will be published on this page.